OFF-PREMISES RECEPTIONIST & CALL TRANSFER:
OVERFLOW MESSAGING & CALL ROUTING
When you consider the true cost of office staff, as well as the opportunities that businesses loose due to inadequate personnel, you can see how your business may benefit by having MedCom assist you. Let us answer your main telephone number during the business day as well as after hours. Here is a brief list of the advantages that MedCom can provide when tied in with your telephone system:
- Answer all calls promptly
- Answer "overflow" calls during peak periods
- Answer calls when all company lines are busy (Customers never get a busy signal)
- Provide coverage during breaks, vacations, and sick days
With our state-of-the-art communications equipment, we can field your calls, enter the extension of the called parties (or electronically look up their extension using our Customer Directory Software), press our transfer key and send the call back over to your facility using designated off-premise extension circuits.
Your receptionist is now free to concentrate on other activities, such as handling walk-in traffic, entering data, copying, or filing. Utilizing the new service features available in most areas by your
local telephone company, MedCom can also handle "overflow" calls, which have rung four (or more) times. In addition, we can handle a specific set of line(s) that have been routed to us by your long distance carrier via your 800 circuits, and calls that have been redirected to us when all company lines are busy.
MedCom can help you make better use of the "feature services" offered by your
local telephone company and provide better customer service at very attractive rates. We will explain these new calling technologies and how you can use them in your business.
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