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Send me information Telemarketing has two sides. At MedCom, we specialize solely in providing inbound tele-marketing services. We do not engage in soliciting prospective buyers to sell products or services. We do not cold-call lists or originate tele-marketing calls.
MedCom is equipped to provide inbound telemarketing around the clock. Because orders come in 24 hours a day, you need to be able to respond to your clients and customers whenever they need you. Information requests, order placement, and other inquiries must be handled succesfully at the time of their call.
For many businesses, dealing with customers and prospects 24 hours a day, every day, is impossible. We know that just being able to offer quality inbound services during regular business hours is often difficult for offices, especially when they do not have enough staff to handle the added traffic and follow-up often required during peak periods.
We offer a logical solution. Use MedCom as your inbound telemarketing service. We have a team of professionally trained operators that can have access to all your detailed information. When a caller responds to an ad or promotion or simply needs more information, the computer screen automatically prompts our operator with your company’s custom information. Typical applications include:
MedCom can provide you with immediate solutions to your businesses communications needs in a variety of ways. For example, we can routinely provide your callers with product information requests, perform sales/order taking functions for you, and provide sample fulfillment, appointment scheduling, complaint handling, product recalls, registrations, and new service orders via our in-house communications that have been networked with your server. We perform these functions in a seamless manner every day. MedCom is fully equipped to handle most client applications.
MedCom is willing to work with you to develop a solution that meets your needs. Our software is very flexible and enables us to generate on-line forms and order requests in a user-friendly format. The benefits that we have been able to achieve for our clients include significant cost savings. Several of our clients have been able to reduce their need for staffing and were able to re-assign their personnel to other tasks.
Our trained representatives are readily available at any time, with the information they need at their fingertips. We can help you to put together a comprehensive program to process inbound orders, forms and registrations affordably.