About Medcom

are located in Levittown, Pennsylvania, about thirty minutes north of Philadelphia, in Bucks County, Pennsylvania. MedCom was established in 1987 and provides premiere telephone answering and call center services for medical, commercial and professional clients throughout the United States. MedCom provides services for international callers as well.

MedCom's commitment has been to provide the highest quality services to our client base. We have built our reputation and our business by growing in a controlled and steady manner. We offer our clients continued improvements in systems and technology, and we maintain the highest standards of professional excellence.

to our staff of 30 employees. In an industry that traditionally compensates its staff with low wages, offers no benefits, and experiences 50% employee turnover, MedCom stands out in employee compensation and loyalty. We offer our CSRs a living wage, offer comprehensive health benefits and profit sharing, and provide significant bonus incentives to staff and managers alike. Motivated employees who have a personal stake and who care about their job will always outperform the competition.

in our industry. We are Call Center Certified (Gold Level) and we are active members of the Startel National Users Group. This certification helps ensure that we will be operational and available to take calls at least 99.99% of the time. In addition, MedCom is the recipient of the coveted ATSI Award of Excellence (Gold Level) for customer service excellence by our industry trade group, the Association of Tele-messaging Services International. We have received this award for five years running. All of our supervisors and senior CSRs are Certified by the Startel National Users Group.

we maintain emergency backup systems including four 3.1 KVA battery backups (with continuous power conditioning), a 35 KVA emergency back-up generator, mirrored disk drives in each network server, and a fully redundant standby Startel switch. We are proud of our client relationships, our products, our people, and with the job that we do.