MedCom has a Variety of Plans Available
MedCom Professional Services has a variety of service plans available starting with a basic Alpha Dispatch Plan all the way to a plan for high volume complex Multi-Location accounts. All of our plans include a Base Rate that covers the cost of your telephone line, access charges, system database charges and the administrative charges of maintaining your account. You are normally given a built-in call allowance as part of the Base Rate Charge.
The number of calls are charged in three categories: Inbound, Outbound and Special Services. Inbound calls are calls that we answer on your line. Your call allowance is applied against total inbound calls only and is intended to give clients reasonable "free" access to the service to check in for at no additional charge. Please note that you are not charged for wrong numbers or hang-ups. Outbound calls are calls that we make on your behalf such as calling you at home to relay a message, or paging you for an important message. Special Services include daily fax reports and three-way conference calls. The cost of any call(s) that we originate are included in the Outbound or Special Service charge. We charge for every call we answer unless it is a wrong number or a hang-up. Please note that our system accurately accounts for every incoming and outgoing call.
Please call our Sales Office at (215) 752-8099 or Toll-Free at (800) 777-8047 so that we may provide you with a quote for your answering service needs.
Help Wanted: Forty-Four Cents an Hour
The average
Telephone Answering Service bill is typically about $220.00 and covers a time
period of approximately 500 hours each month. This assumes you are
on service evenings, overnights, holidays and weekends. Dividing your
total bill by the number of hours determines an average cost of only
forty-four cents an hour for an average client. Where else can you get
a high quality Tele-Receptionist and/or Customer Service Representative working
for your company around the clock for about forty-four cents an hour?
Since Answering Service is a shared resource, certain times of the day, like
5PM, we simply cannot answer every call on the first ring. Because we generally
stay on every call until finished, we have a personalized recording available to
answer the call so that your line doesn’t ever ring open and existing callers
are not interrupted. We answer about 80% of all calls live, but if our automated
system answers and puts a call on hold, the average hold time is usually less
than 30 seconds.
There are several things you can do to reduce costs.
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